1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and profile details provided during registration.
• Location & Address Information: We collect your precise physical address to enable our beauticians and professionals to provide services at your doorstep.
• Payment Information: Transaction details and payment method information processed via our secure payment partners (e.g., Razorpay). We do not store your raw credit card details on our servers.
• Device & Usage Data: Information about your interaction with our app, including IP address, device type, and crash logs to improve app performance.

2. How We Use Your Information

The information we collect is used to:

• Connect you with service providers for home bookings.
• Process payments and manage booking history.
• Send booking confirmations, OTPs for verification, and service updates.
• Provide customer support and respond to your requests.

3. Sharing of Information

We do not sell your personal information. We may share data with:

• Service Providers: The beautician/professional assigned to your booking (only your name and address).
• Payment Processors: To securely complete your transactions.
• Legal Authorities: If required by law.

4. Data Security

We implement strict security measures to protect your data. All sensitive payment data is processed through encrypted gateways.

5. Account Deletion (Right to be Forgotten)

In compliance with App Store guidelines, you may request the deletion of your account and data at any time.

• In-App: Use the "Delete Account" option in the Profile settings (if active).
• Via Email: Contact us at support@surbhikochar.com with the subject "Delete My Account". We will delete your data within 30 days.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also opt-out of marketing communications at any time.

7. Third-Party Services

Our app may use third-party services (like Google Maps for location or Razorpay for payments). These services have their own privacy policies.

8. Changes to This Policy

We may update this policy periodically. The latest version will always be available within the app and on this page.

9. Contact Us

If you have any questions, please contact us:

Email: support@atyourservice.com

Phone: +91 97175 84263

10. Effective Date

This Privacy Policy is effective as of 17-02-2026.